We ship orders faster than your situationship lasted, usually the next business day.

Actual delivery times depend on where you live and which shipping method you pick. These are estimates, not blood oaths, and don’t include processing delays during busy seasons.

Domestic (U.S.)

USPS Ground Advantage: 3–5 business days

USPS Priority Mail: 1–3 business days

International:

USPS Letter Mail: 7–28 business days (no tracking — it’s basically a paper plane)

Global Package: 3–14 business days

💌 You’ll get a tracking number if your shipping method includes it. If not, just close your eyes and believe.

First, deep breath. We got you. 

Start by double-checking the shipping address on your order to make sure it’s correct (you’d be surprised how often it’s not 👀). 

If everything looks good but your package still pulled a disappearing act, email us with your name and order number, and we’ll help track it down like the patch-obsessed bloodhounds we are. 

📧 orders@retrogradesupplyco.com

We usually ship orders within 3 business days, because we like making mailboxes happy. 

But this is a small business, not an Amazon robot army. Sometimes life happens (storms, supply delays, or me accidentally drinking too much cold brew). So we ask for a grace period of up to 5 business days if something slows us down. 

Promise we’re hustling to get your order out the door as fast as humanly possible.

If your order hasn’t shipped yet: 

Good news - we can fix it! 🎉 

Email us ASAP with the corrected address, and we’ll update your order before it heads out. 

📧 orders@retrogradesupplyco.com

If your order has already shipped: 

Once you get a shipping confirmation, your package is officially out in the wild and we can’t change the address. 😬

Please double-check your info before ordering to avoid heartbreak. If it ships to the wrong place due to an incorrect address, it’s not eligible for a refund. 

If you do run into issues, email us right away. We’ll help however we can (within the limits of mortal power).

Yes, we ship worldwide 🌎 because chaos knows no borders. 

Shipping costs depend on where you live and which method you choose. Just a heads-up: international orders are final sale. 

We can’t offer returns or exchanges once it’s out in the wild. Think of it as sending a little patchy love letter into the void. It should get there… but once it leaves us, it’s on its own adventure.

Maybe. Probably. It depends on where you live and what your country’s rules are. 

Because I’m based in the U.S., any customs fees, tariffs, or import taxes are your responsibility. I don’t control them (if I did, I’d make snacks free and shipping instant). 

Check your local customs guidelines for the most accurate info. Every country’s a little different, and I’d hate for your patches to get held hostage by your postal service.

Glad you asked — it’s our budget-friendly way to get your patches across the planet without selling a kidney for postage.

We mail your patches or stickers in a regular envelope with a global stamp — just like old-school snail mail. This keeps costs low, but it also means:

• No tracking (sorry, it’s basically a mystery until it arrives)
  
• We can only fit 3 patches or 7 stickers per envelope — larger orders might be split into multiple envelopes that usually show up within a few days of each other.
  

The good news? Letter mail often arrives within 1–2 weeks, sometimes even faster than tracked packages.

We know it’s an unconventional method, but we like to think of it as clever, thrifty, and mildly chaotic. If you’d rather play it safe, you can always choose tracked package shipping at checkout for peace of mind.

We don’t do refunds or exchanges unless something shows up defective — we’re good, but we’re not perfect (yet).

If your item arrives damaged or defective, we’ll replace it free of charge, even for international orders. Just send us an email with your order number and a photo of the issue (the photo’s for our insurance — not because we don’t believe you, promise).

📧 orders@retrogradesupplyco.com

Please note: non-defective international orders are final sale and not eligible for returns or exchanges. Order at your own beautiful risk.

Nope! We’ve got it covered. 💌

If you ever need to return or replace a defective item, we’ll cover all return shipping costs, whether you’re in the U.S. or halfway across the planet.

We want your order experience to be as stress-free as possible — no hidden fees, no fine print, just good vibes (and cool patches).

If your order hasn’t shipped yet — no problem! Just email us with your order number, and we’ll cancel it and issue a full refund.

📧 orders@retrogradesupplyco.com

Once your order has shipped, though, it’s officially out in the world (probably making new friends at the post office). At that point, we can’t cancel or refund it.

It’s simple math — but way more fun.

Just add 3 patches (or 3 stickers) to your cart, and we’ll throw in 2 extra ones for free. 🎁

Have specific freebies in mind? Leave us a note on the cart page before you check out, and we’ll do our best to make it happen.

A couple quick notes:

• The deal applies to the same product type only (patches with patches, stickers with stickers).
  
• Mixing 1 patch + 2 stickers = no freebie magic, sorry.

Ugh, technology — our favorite frenemy. 😤

If your discount code refuses to cooperate, just go ahead and place your order, then email us with your order number and the discount code you were trying to use.

📧 orders@retrogradesupplyco.com

We’ll refund you for the discount amount, no questions asked (and we’ll quietly curse the coupon gremlins on your behalf).

You can stitch or iron on our patches to most fabric. I always recommend going the "old fashioned" way and stitching as it will endure for years.

Step 1: Make sure that the clothing that you are applying the patch to is washed, dry, and wrinkle-free. Additionally, the material must be smooth for the patch to adhere properly.

Step 2: Set the iron to the correct settings for the type of material of your clothing. Ex., If your clothing is a cotton material make sure the iron is set to cotton to avoid burning or damaging your clothing.

Step 3: Before placing the patch, iron the area where you want your embroidered patch to be placed.

Step 4: Place the custom patch on the heated area then cover the patch with a washcloth or a tea towel. Move the iron over the washcloth or tea towel in a slow circular motion for about 90 seconds.

Step 5: Lift the washcloth or tea towel to make sure that the patch is applied correctly, if the patch is applying correctly you can proceed to Step 6, if the patch is not adhering to the material you will need to start over with a new patch.

Step 6: Turn the material the patch is being applied to inside out, place the washcloth or tea towel back over the patch, then iron the patch again for about 30 seconds. Be sure to move the iron in a slow circular motion.

Step 7: Remove washcloth or tea towel and let the article of clothing cool. Give your clothing and your new patch the “movement test” to make sure your patch can withstand your regular body movements.

Step 8: Enjoy your new patch!

Hey, I'm Jay. I am a 27 year old designer based in Bryan, Texas. I do everything around here from design to shipping and customer service. Thanks for checking this part of the FAQ out. You're cool as shit. 😊

I am based in Bryan, Texas!

The easiest way to reach us is by email — we actually read them!

📧 contact@retrogradesupplyco.com

Whether it’s a question, a problem, or just a compliment about how cool your new patch is, we’ll get back to you as soon as possible (usually within 1–2 business days).