FAQ
We ship faster than your situationship lasted β usually next business day. Delivery estimates after that:
Domestic (U.S.)
USPS Ground Advantage: 3β5 business days
USPS Priority Mail: 1β3 business days
International
USPS Letter Mail: 7β28 business days (no tracking β basically a paper plane βοΈ)
Global Package: 3β14 business days
You'll get a tracking number if your shipping method includes one. If not, just believe. π
First β deep breath. We got you. Double-check the shipping address on your order confirmation (you'd be surprised π). If everything looks right but your package still pulled a disappearing act, email us with your name and order number.
We usually ship within 3 business days. But this is a small operation β not an Amazon robot army. We ask for up to 5 business days grace if life happens. Promise we're hustling to get your order out as fast as humanly possible.
If your order hasn't shipped yet: We can fix it! Email us ASAP with the corrected address.
If it's already shipped: Once you get a shipping confirmation, the address can't be changed. Orders shipped to a wrong address due to customer error aren't eligible for a refund. Email us anyway β we'll help however we can.
Yes β we ship worldwide π because chaos knows no borders. Just a heads-up: international orders are final sale. We can't offer returns or exchanges once it leaves us.
Maybe. Probably. Any customs fees, tariffs, or import taxes are your responsibility. Check your local customs guidelines for the most accurate info.
Our budget-friendly way to ship internationally β we mail your patches or stickers in a regular envelope with a global stamp.
- No tracking β it's a mystery until it arrives
- Max 3 patches or 7 stickers per envelope. Larger orders may ship in multiple envelopes.
Often arrives within 1β2 weeks. If you'd rather play it safe, choose tracked shipping at checkout.
We don't do refunds or exchanges unless something shows up defective. If your item arrives damaged, we'll replace it free β even for international orders. Email us your order number and a photo of the issue.
Nope β we've got it covered π. We cover all return shipping costs whether you're in the U.S. or halfway across the planet. No hidden fees, no fine print.
If your order hasn't shipped yet: No problem β email us your order number and we'll cancel and issue a full refund.
If it's already shipped: It's out making new friends at the post office. At that point we can't cancel or refund it.
Simple β add 3 patches (or 3 stickers) to your cart and we'll throw in 2 extra for free π. Have specific freebies in mind? Leave a note on the cart page before checkout.
- Same product type only (patches with patches, stickers with stickers)
- Mixing 1 patch + 2 stickers = no freebie magic, sorry
Ugh, technology π€. Go ahead and place your order anyway, then email us with your order number and the code you tried. We'll refund the discount amount, no questions asked.
You can stitch or iron them onto most fabrics. We always recommend stitching β it'll endure for years. But if you're going iron-on, see the step-by-step below.
Ready to put it on? The short version: crank the iron hot, lay a thin cloth over the patch, and press down firmly for about 90 seconds, no sliding it around. Let it cool, then check the edges. If it's headed somewhere that gets heavy wear, stitching holds up best.
I've put the full step-by-step, heat settings, timing, the works, into one in-depth guide. Read the complete patch care guide here.
You've got the patches. What now? Most importantly, wash in cold water and let it air dry. Keep it away from the dryer and direct heat, since the adhesive is heat-sensitive.
I've actually written a full in-depth guide that includes the full ritual, applying it right, and keeping it stuck for good. Read the complete patch care guide here.
Hey, I'm Jay β a 27-year-old designer based in Bryan, Texas. I do everything around here from design to shipping to customer service. Thanks for checking this part out. You're cool as shit. π
Bryan, Texas!
Email is easiest β we actually read them, promise.
support@retrogradesupplyco.com
Whether it's a question, a problem, or a compliment about your new patch β we'll get back to you within 1β2 business days.