Frequently Asked Questions

Depends on what you ordered!

Patches, stickers, pins & other stuff we stock ourselves:
We usually get these out the door within 1–3 business days.

Domestic (U.S.) shipping
USPS Ground Advantage: 3–5 business days
USPS Priority Mail: 1–3 business days

International shipping
USPS Letter Mail: 7–28 business days (no tracking — basically a paper plane ✈️)
Global Package: 3–14 business days

Shirts & Hats:
These are made especially for you after you order through our production partners. Production usually takes about 2–5 business days before shipping.

Shipping time comes after production and varies depending on where your order is being fulfilled and where it's headed.

If you order a shirt or hat along with patches, stickers, or other products, they may arrive separately. Don't worry, we didn't forget half your order.

You'll receive tracking information for each shipment that includes tracking.

First, deep breath. We got you. Double-check the shipping address on your order confirmation (you'd be surprised 👀).

If you ordered a shirt or hat along with patches, stickers, or other products, check your shipping emails too. Different parts of the same order may be sent in separate packages and arrive on different days.

If everything looks right but your package still pulled a disappearing act, email us with your name and order number.

support@retrogradesupplyco.com

If you ordered patches, stickers, pins, or another product we keep on hand, we usually ship within 1–3 business days. We're a small operation, not an Amazon robot army. So we ask for up to 5 business days during especially busy periods.

Ordered a shirt or hat? Those are made to order and usually require 2–5 business days of production before they ship.

Mixed orders may also ship in pieces, so one part of your order can be on its way while another part is still being made.

You haven't been robbed by a very selective mailman.

Our patches, stickers, pins, and other stocked products ship directly from us in Texas. Shirts and hats are made to order through our production partner and may ship from a different facility.

That means an order containing different types of products may arrive in two or more packages — sometimes on completely different days.

If your shipments include tracking, you'll receive separate tracking information as each package heads your way.

Our shirts and hats are made to order through our production partner, Printful.

Rather than every item being produced in one location, orders may be routed to different fulfillment facilities depending on the product, your location, inventory, and production availability.

That's also why a shirt or hat may ship separately from the patches or stickers in the same order.

Email us ASAP at support@retrogradesupplyco.com with your order number and the correct address.

If your order hasn't shipped yet: We may be able to fix it.

For shirts and hats: These products enter production shortly after your order is placed, so contact us as quickly as possible. We'll do our best to make the change, but we can't guarantee changes once production or shipping has started.

If it's already shipped: Once you get a shipping confirmation, the address can't be changed. Orders shipped to an incorrect address provided during checkout aren't eligible for an automatic refund or replacement — but email us anyway and we'll help however we can.

We generally don't accept returns or exchanges for changing your mind, ordering the wrong item, or selecting the wrong size or color.

Please double-check the size guide before ordering shirts. Our shirts and hats are made specifically for your order, so made-to-order products can't be exchanged simply because the wrong size or color was selected.

But if we screwed something up, that's different.

If your item arrives damaged, defective, misprinted, or incorrect, email us with your order number and a clear photo of the issue. We'll make it right.

support@retrogradesupplyco.com

If something arrives damaged, defective, misprinted, or incorrect, contact us before sending anything back.

In many cases, especially with made-to-order shirts and hats, we can resolve the problem from photos and you won't need to return the defective item at all.

If we do ask you to return something because of an error or defect, we'll cover the return shipping.

Contact us at support@retrogradesupplyco.com as quickly as possible.

For products we ship ourselves: We can usually cancel the order and issue a full refund as long as it hasn't shipped.

For shirts and hats: These are made to order. Once one of these items enters production, we may no longer be able to cancel or change it.

We'll always try to catch it for you, but cancellations of made-to-order products aren't guaranteed once production has started.

If it's already shipped: It's out making new friends at the post office. At that point we can't cancel it.

You can stitch or iron them onto most fabrics. We always recommend stitching — it'll endure for years. But if you're going iron-on, see the step-by-step below.

Ready to put it on? The short version: crank the iron hot, lay a thin cloth over the patch, and press down firmly for about 90 seconds, no sliding it around. Let it cool, then check the edges. If it's headed somewhere that gets heavy wear, stitching holds up best.

I've put the full step-by-step, heat settings, timing, the works, into one in-depth guide. Read the complete patch care guide here.

You've got the patches. What now? Most importantly, wash in cold water and let it air dry. Keep it away from the dryer and direct heat, since the adhesive is heat-sensitive.

I've actually written a full in-depth guide that includes the full ritual, applying it right, and keeping it stuck for good. Read the complete patch care guide here.