Shipping policy
SHIPPING POLICY
Updated: 09/30/2026
Processing & Fulfillment Times
Retrograde Supply Co. products are fulfilled in two different ways depending on what you order.
Patches, Stickers, Pins & Other In-Stock Products
These items are packed and shipped directly by us in Bryan, Texas. Orders are typically processed within 1–3 business days after purchase. During especially busy periods, processing may take up to 5 business days.
Shirts & Hats
Some of our shirts and hats are made to order through our production partners. Production typically takes 2–5 business days before your order ships. This production time is separate from the shipping/transit time.
Because shirts and hats are made to order, they may ship separately from patches, stickers, pins, or other products in the same order.
If your order contains multiple product types, you may receive more than one package and more than one shipping confirmation email. Don't panic if part of your order shows up first — the rest may still be on the way.
Domestic (U.S.) Shipping:
For products shipped directly from Retrograde Supply Co.:
- USPS Priority Mail: usually 1–3 business days
- USPS Ground Advantage: usually 3–5 business days
- USPS Letter Mail: untracked; delivery times may vary, estimated 3-7 days.
For made-to-order shirts and hats, shipping methods and estimated delivery dates vary depending on the fulfillment location and destination. Available shipping options and estimates will be shown at checkout when applicable.
All delivery times are estimates and are not guaranteed. Transit time begins once that portion of your order has been fulfilled and handed over to the carrier.
International Shipping:
- USPS Letter Mail: usually 7–28 business days (no tracking)
- DHL Package: usually 3–14 business days
- UPS Package: usually 3-14 business days
Made-to-order shirts and hats may be fulfilled from a different facility depending on your location, product availability, and production capacity. Shipping methods and delivery estimates may therefore differ from the rest of your order.
International delivery times may also be affected by customs processing and local postal carriers.
Customs, Duties & Fees:
Customers are responsible for any customs fees, import duties, tariffs, or taxes imposed by their country. These charges are not controlled by Retrograde Supply Co.
Tracking & Multiple Shipments
If your selected shipping method includes tracking, you will receive a tracking number via email once your order ships.
Orders containing shirts, hats, and products fulfilled directly by Retrograde Supply Co. may arrive in separate packages. Each tracked shipment may receive its own tracking number.
If you selected an untracked shipping method such as USPS Letter Mail, no tracking number will be provided for that shipment.
Lost, Delayed & Undelivered Packages
If your package hasn't arrived within the expected delivery window:
- Double-check the shipping address on your order confirmation.
- Check any tracking information you've received. Remember that orders containing multiple product types may have more than one shipment.
- If everything looks correct and your package is late, contact us at support@retrogradesupplyco.com with your order number.
We'll work with you to figure out what happened.
Shipments without tracking may be difficult to trace. Once a tracked package is marked "Delivered" by the carrier, Retrograde Supply Co. cannot guarantee replacement of packages that are lost, stolen, or misdelivered after delivery.
Address Errors & Changes:
Please double-check your shipping address before completing your order.
For products we fulfill ourselves, we may be able to correct an address if you contact us before the order ships.
Shirts and hats are submitted for production shortly after an order is placed. If your order includes a made-to-order item, contact us immediately if you notice an error. We will try to make the change, but changes cannot be guaranteed once production or shipping has begun.
Once a package has shipped, we cannot change its shipping address.
Letter Mail Shipping Details:
Our budget-friendly USPS Letter Mail option is available for qualifying small orders and uses a standard envelope to keep shipping costs low.
Letter Mail does not include tracking. Only small quantities can fit safely in each envelope, so larger qualifying orders may be divided between multiple envelopes and may arrive separately.
Letter Mail applies only to eligible small products. Shirts and hats cannot be shipped using Letter Mail.
Final Notes:
All fulfillment and shipping timelines are estimates and are not guaranteed.
Retrograde Supply Co. is not responsible for delays caused by shipping carriers, customs processing, weather, postal disruptions, product availability, or other circumstances outside our control.
Questions? Email us at support@retrogradesupplyco.com.